Heaven24, on 01 June 2023
TERMS AND CONDITIONS
Welcome to the website https://www.heaven24.ee (“Website”)! This Website is governed and operated by Heaven Invest OÜ, having its legal address at Rävala puiestee 19, Tallinn, 1043, Estonia (“Heaven24”, “we”, “Service Provider”). These Terms and Conditions are the binding legal agreement between you, visitor of our Website / user of our Services (the “Client”, “you”), and Heaven24.
By visiting and browsing our Website, and/or ordering our Services (as defined below), you constitute an agreement to these Terms and Conditions (hereinafter referred to as the “Terms”). If you do not agree to be bound by these Terms, you shall not use our Services. Please read these Terms before you use our Services.
1. OUR SERVICES
Heaven24 provides business and other management consultancy services, including, without limitation, accounting services, recruiting services, office lease, and performing related services (hereinafter the “Services”). The description of our Services and terms of its performance are given on the Website. Additional services or special requests are negotiated separately between the Client and Heaven24.
For the avoidance of doubt, Heaven24 is not a law firm and does not provide legal advice. Neither Heaven24 nor any of our employees provides legal, tax or professional services or advice.
Heaven24 serves both individuals and legal entities subject to their compliance with these Terms and applicable law.
To be eligible to use our Services, you must be at least eighteen (18) years old and be able to form legally binding contracts.
If you order our Services on behalf of a legal entity, you represent and warrant that: (a) the legal entity that you act on behalf of is a legal entity duly organized and is validly existing under the applicable laws of its jurisdiction; and (b) you have all necessary approvals and permissions to act on behalf of such legal entity.
As per the money laundering and terrorism financing prevention legislation, Heaven24 does not provide Services to politically exposed persons; persons included in the European, US and international sanctions lists; residents from the high risk third countries.
We will conduct identity verification of each Client before confirming our acceptance to provide the Services (please check our Identity Verification section below for more information).
By using our Services, you represent and warrant that you will and do comply with our eligibility requirements during the whole time you use our Services. If we suspect that you do not meet our eligibility criteria and/or violate these Terms or applicable laws, we may restrict you to use our Services.
3. IDENTITY VERIFICATION
You agree to provide us with the information we request for the purpose of identity verification and detection of money laundering, terrorist financing, fraud, or any other financial crime and permit us to keep a record of such information as long as it is necessary under applicable law. We may at any time require you to complete our identity verification process and may also require you to submit additional identification documents to Heaven24 for enhanced due diligence. Failing to complete identity verification will be considered a violation of these Terms and we may forbid you to use our Services.
4. ORDERING OUR SERVICES
If you want to order any Service from Heaven24, you need to contact us using our contact form on the Website. Heaven24 will review your inquiry. Your inquiry and further correspondence between us does not mean our acceptance to perform services you request. Our confirmation email sent to you constitutes our acceptance to provide you with the Services. Unless otherwise agreed in writing, our Services are subject to these Terms.
Heaven24 requests each Client to provide necessary documents and information to confirm Client’s identity for KYC and AML procedure in accordance with the money laundering and terrorist financing preventions act. Heaven24 may request additional documents for enhanced due diligence subject to applicable law.
For the avoidance of doubt, Heaven24 does not constitute the provision of any financial or investment advice in connection with the Services contemplated by these Terms. The information and materials contained on the Website is given for information purpose only and is not to be construed as a solicitation to enter into any transaction, and should not be interpreted as legal advice or opinion.
Every business is unique, therefore Heaven24 cannot guarantee that the options that you select are suitable for your situation. Heaven24 is not a law firm and does not provide legal services or render legal advice. If you require legal services, you should contact a qualified attorney.
The information provided on the Website is given for general purpose only. While we do our best to keep our Website updated, the information contained on the Website can be inaccurate due to constant legal changes evolving. Heaven24 expressly disclaims any liability, loss or risk incurred as a consequence, directly or indirectly, of the use and application of any of the contents of this information. Heaven24 strongly advises you to contact us or any qualified legal counsel to seek for a legal or financial advice fit for your particular situation.
6. PERSONAL DATA
7. USE OF OUR SERVICES
Our Services are intended for lawful purposes only. Upon ordering our Services, the Client is responsible for:
- – submitting to us accurate and complete information reasonably requested for the provision of the Services;
- – paying for our Services within the agreed terms;
- – not using our Services for any illegal or harmful purpose;
- – updating submitted information to us that is vital for performance of Services, such as,without limitation, changes in your passport and address details, changes of personsauthorized to receive our notifications, reports and legal matters;
- – complying with any tax consequences or tax filing requirements applicable to you as a result of our Services.
Certain Services require Heaven24 to file and submit documents on behalf of the client. In order to prepare filing documents, we will request the Client to provide us with necessary information and documents, such as name and address of you or your company, your passport scans, etc. You represent and warrant that all information and documents you provide us with will be complete and accurate and will be provided in a timely manner.
8. OFFICIAL BODIES
Heaven24 is not responsible for any activities and decisions made by official bodies when registering a company or assisting with obtaining licenses. Heaven24 does not translate documents and correspondence that we prepare or obtain as a result of provision of our Services, unless otherwise agreed with the Client.
9. PAYMENT TERMS
Our fees are shown on the Website. Special service rate may apply in certain circumstances and shall be negotiated between Heaven24 and the Client.
Our fees are shown on the Website. Special service rate may apply in certain circumstances and shall be negotiated between Heaven24 and the Client.
The fees for our Services shall be paid on or before the due date indicated in the invoice.
Heaven24 has the right to unilaterally amend the fees indicated on the Website. In general, new fees are applicable to new orders and do not apply to orders confirmed by us. Otherwise, Heaven24 will send you an email notification with fee amendments. The Client constitutes acceptance to updated fees unless the Client refuses to accept the updated fees and decides to terminate ordered Services by notifying us by email within seven (7) business days.
10. REFUNDS AND CANCELLATION
We strive to provide the best possible services to our Clients. If you are dissatisfied with our Services for any reason, please contact us, and we will make reasonable efforts to ensure your satisfaction. However, please note that we do not issue refunds for any payments, including double payments. In the event of wrong deposits, such payments will be considered as a prepayment for future services rendered.
Please review the following refund policy:
- Project Cancellation:
- If a client decides to cancel a project, the amount paid for that project will not be refunded. Instead, the client will receive a credit that can be utilized for future services provided by Heaven24.
- Accidental Transaction to the Service Provider (Heaven24) Account:
- In the event that a client accidentally sends a transaction to the Service Provider (Heaven24) company account, we regret to inform you that the amount will not be refunded. However, we offer an alternative solution. The amount will be converted to a credit, which can be used as a credit for future services provided by Heaven24. This credit can be utilized towards any consulting services, purchases, or fees incurred on our website.
- Prepayment Expiration:
- If a client fails to provide the necessary documents within a 6 months period starting from the date of prepayment made to the Heaven24 account, the prepayment will expire, and no further claims or refunds will be entertained.
Eligibility for Credit:
- To be eligible for the credit, you must provide us with proof of the accidental transaction, such as a transaction receipt or any other supporting documentation. This proof should clearly demonstrate the accidental transfer to the Service Provider (Heaven24) company account. Once we verify the accidental transfer, we will update your credit balance.
- The credited amount can be used for any Heaven24 services, purchases, or fees available on our platform. This credit is non-transferable and cannot be exchanged for cash or transferred to another account or user.
Expiration of Credit:
- The credited amount can be used one year from the date of the accidental transfer. If the credit is not utilized within this period, it will expire, and no further claims or refunds will be entertained.
- If you believe you have made an accidental transaction to the Service Provider (Heaven24) company account, please contact our customer support as soon as possible. Our dedicated support team will guide you through the process of providing the necessary documentation and assist you in crediting your Heaven24 account.
For any other refund inquiries or concerns, please refer to our general refund policy or contact our support team for further assistance.
We want to emphasize that we cannot be held responsible for any errors or delays caused by third parties. When providing our Services, we rely solely on the information and documents provided by you. Therefore, any omissions or errors on your part or by official bodies cannot be attributed to us. While we strive to perform our Services with utmost care and diligence, we cannot guarantee the exact processing time or successful completion of your Services.
Please be aware that any official fees and postal fees incurred during the course of our Services are non-refundable under any circumstances.
If an error is made on the part of Heaven24, we will take appropriate measures to rectify the situation by amending necessary documents or, at the sole discretion of Heaven24, refunding the fees paid by you to Heaven24.
11. RIGHTS AND OBLIGATIONS OF HEAVEN24
Heaven24 uses its best efforts, skills and abilities in performing the Services. Heaven24 is entitled to the remuneration for the Services in accordance with the fees indicated on the Website and/or special service rates negotiated between us.
When performing our Services, we may use the assistance of third party providers.
Heaven24 has the right to unilaterally amend these Terms, suspend or terminate providing the Services if you violate these Terms and applicable laws.
12. TERM AND TERMINATION
The provision of the Services shall commence on the date when Heaven24 receives the payment for the Services as indicated on the invoice and expire automatically on completion of performance of Services.
The Client shall have the right to terminate the Services by giving Heaven24 not less than 14 (fourteen) days prior written notice of its intent to terminate the Services. Please refer to Refund and Cancellation section for refund details.
The Client has a 6-month period from the day of service order to utilize the service. After this 6-month period, any pre-payment made by the Client will expire and cannot be used towards the service.
Without prejudice to any other rights or remedies which the parties may have, either party may terminate the Services without liability on its part to the other party, on written notice given immediately if:
- a) the other party commits a material breach of any of the material terms of these Terms; or
- b) the other party suspends or ceases to carry on all or a substantial part of its business.
Heaven24 may immediately terminate the Services by serving written notice to the Client if the Client becomes insolvent or unable to pay its debts under these Terms.
13. LINKED SITES
This Website may contain links to third party web sites (“linked sites”). The linked sites are not under the control of Heaven24 and we are not responsible for the content of any linked site. Heaven24 makes no representations regarding the content or appropriateness of content on such sites. When you access a linked site from this Website, you leave this Website and you do so at your own risk. You are responsible for viewing and complying with the terms and conditions posted on the linked site.
14. INTELLECTUAL PROPERTY RIGHTS
The intellectual property contained in the Website and Services (and any derivative works based on them) is confidential and/or proprietary information of Heaven24, our affiliates or its licensors and is protected by copyright and other intellectual property rights. All title, ownership and intellectual property rights on the Website and Services shall remain with Heaven24, our affiliates or licensors, as the case may be. All rights not otherwise claimed under the Terms or by Heaven24 are hereby reserved.
You further acknowledge and agree that the Website and Services are protected by copyrights, trademarks (whether registered or being under registration), service marks, patents or other proprietary rights and laws. Except as expressly permitted by applicable law or as authorized by Heaven24 or the applicable licensor, you agree not to modify, rent, lease, loan, sell, distribute, transmit, broadcast, publicly perform or create derivative works based on the Services or the Website, in whole or in part. Without limiting the foregoing, any reproduction, redistribution, reverse engineering or decompilation of the Services or the Website is expressly prohibited by law, and may result in severe civil and criminal penalties.
15. NO WARRANTIES; LIMITATION OF LIABILITY
All Services are provided “as is” and “as available”. Under no circumstances shall we be liable for the results or use of the Services. Heaven24 does not warrant or make any representations regarding suitability, availability, accuracy, reliability, completeness, or timeliness of any Services. We cannot ensure that the Services and other information provided on the Website are accurate, correct, reliable, exhaustive or complete on every subject.
You agree to indemnify and hold Heaven24 and its subsidiaries, affiliates, officers, agents, licensors, employees, partners, licensors or others involved in provisions of the Services, harmless from any and all claims, damages, losses or liabilities, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of any action, inaction or omission by you made on the Website or through the use of our Services.
17. FORCE MAJEURE
Heaven24 shall not be deemed to be in default of any provision hereof or be liable for any delay, failure in performance, or interruption of Service resulting directly or indirectly from acts of God, civil or military authority, civil disturbance, war, terrorism, strikes, fires, other catastrophes, power or telecommunications failure or any other cause beyond its reasonable control.
18. GOVERNING LAW AND DISPUTE RESOLUTION
These Terms shall be construed and governed by the laws of Estonia without prejudice to its conflict of laws.
In the event of any dispute arising out of or in connection with these Terms or Services, the parties shall seek to negotiate a resolution within 7 days of such dispute arising. The parties shall act in good faith in order to resolve such dispute by way of negotiations.
You acknowledge and agree that all access and use of the Website and Services is at your own risk. Without prejudice to the generality of the foregoing, we will not be liable to you if the Website or Services are inaccessible or unavailable in whole or in part due to periods of downtime, or for any reason beyond our reasonable control, or because we are carrying out maintenance, upgrades, developments or the like.
Under no circumstances shall Heaven24, including its subsidiaries, affiliates, officers, agents, licensors, employees, partners or licensors, be liable to you for any direct, indirect, incidental, consequential or punitive damages, loss of profits or loss of expected revenue or gains resulted from the use of our Services, even if we are advised of or knew or should have known of the possibility of the same.
If any dispute is not resolved by negotiations within 7 days after the relevant written request has been sent, then such dispute shall be submitted and finally resolved by the Estonian courts.
19. CHANGES TO TERMS
We may review and change these Terms at any time. Such changes are effective immediately upon posting, unless otherwise specified. When changes come into effect, the revised Terms shall supersede the previous version of the Terms. We will notify you by email if any material change comes into effect. Otherwise, we will post the Terms without notification. You are responsible for regularly reviewing these Terms.
20. NO JOINT VENTURE
No joint venture, partnership, employment, or agency relationship exists between the Client and Heaven24 as a result of these Terms and Services.
21. NO WAIVER
No waiver by either party of any default by the other in the performance of any provisions of these Terms shall operate as a waiver of any continuing or future default, whether of a like or different character.
Heaven24 reserves the right to assign its obligations and duties in these Terms to any person or entity. The Client cannot assign its obligations and duties in these Terms to any person or entity without the prior written approval of Heaven24.
Any notice or other communication to be given to Heaven24 under these Terms shall be in writing in the English language unless otherwise agreed between Heaven24 and the Client. Any notice or other communication from Clients shall take effect only when received by us unless such notice or another communication is contrary to these Terms.
24. ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and Heaven24 with respect to your use of the Services.
25. CONTACT US
If have questions in relation to these Terms or Services, please contact us at email@example.com.